Not yet registered for the Member Portal?
You can register for the Member Portal in three simple steps. Simply start the registration process to begin.
Then simply select the ‘Next’ button to begin.
Step 1
Enter your email address, unique Membership Reference and confirm your personal details.
Don’t know your membership number?
You can find this at the top of any written correspondence you have received from us.
If any of the information you enter does not match a record we hold about you, you will be notified when you select ‘next’. Please carefully check the information you have entered and try again. If you believe the information is correct but are unable to register, please contact the member helpline on 0800 122 3200. Our helpline is open from 9:00am to 5:00pm Monday to Friday.
Step 2
Confirm your email address and set up a password.
You will be sent an email with a registration link (if you cannot find this, please check your spam or junk folder).
Click the link and create a password and memorable word. Your username will also be confirmed. Note: this will not be your email address.
Step 3
Set up Multifactor Authentication (MFA)
You will receive an email confirming your username and that your account has been created.
You now need to login to set up your MFA.
- Go to the Login page, enter your username and case-sensitive password.
- Enter 3 random characters from your case-sensitive memorable word.
- Choose to receive single access codes via email or an authenticator app (e.g., Microsoft/Google Authenticator).
- Enter the code to complete the set up
- If you do not have an app: download one and follow the set up steps to generate codes.
- If you choose email: enter your email address to receive your six-digit access code.
Your account is now set up.
