FAQs

Getting in touch

Who is Isio?

Isio is a multi award winning pension administrator. Our focus is happy staff and a high quality member experience. Please do email, write or call us, if you have any question around the administration of your benefits. We are here to help. If you need any advice however, you need to speak to an Independent Financial Adviser. The government has set up a service to offer free, impartial guidance. You can call MoneyHelper on 0800 138 3944. You can also find lots of guidance around your retirement options at https://www.moneyhelper.org.uk/en.

What are Isio's general contact details?

If you have any questions please get in touch using our online tools, telephone or post.

We have a range of dedicated online forms or you can ask a general question.

Email: PfizerGPS@isio.com
Email: Wyeth@isio.com

Helpline PGPS: 0333 016 9634
Helpline Wyeth: 0333 041 1998

Opening times: 9:00am to 5:00pm, Monday to Friday

Post: Isio, PO Box 108, Blyth, NE24 9DY

How do I request information

If you need a retirement quotation, transfer out quotation or any other information, you can do this by logging into the Member Portal. We also have a variety of dedicated forms available without logging in.

If you have not registered for the Member Portal, you can do so by following the registration guide.

How can I make a complaint?

Isio takes complaints very seriously. Please do contact us.

Or use the following contact details.

Email: PfizerGPS@isio.com
Email: Wyeth@isio.com

Helpline PGPS: 0333 016 9634
Helpline Wyeth: 0333 041 1998

Opening times: 9:00am to 5:00pm, Monday to Friday

Post: Isio, PO Box 108, Blyth, NE24 9DY